If your club members receive an error message "Selected product is unavailable" when selecting a product at your club,

this is generally caused by a reg type set by one your parent organisations (Assoc or State Member Federation) setting the reg type that your product is calling on to a price range that has overlapping age ranges.

Please contact your parent organisation (Assoc or State Member Federation) and ask them to review the setup of the reg type in question


ie reg type is available for 6-16 year olds and the prices have been set for both 6-12 $xx and 6-16 $xx this will generate the error message as the age ranges overlap.

The correct reg type pricing needs to have non overlapping price rows - so for this example above would need to be set to 6-12 $xx & 13-16 $xx


Registrant see this error message on registration process upon product selection:


As club admin edit the product that is generating the error message and click on Show Detail button - check if age ranges of price overlap as per below example 



If the age range pricing does overlap - Please contact your parent organisation (Assoc or State Member Federation) and ask them to review the setup of the reg type in question to resolve