|Issue||Person Impacted||To Mitigate/|
|Status*||Update||Support Ticket||Photo (Click to enlarge)||Detailed |
|Registration records not appearing in the administration portal (registration management, Product management or person details)|
However, Online payment is recorded on IPSI.
Admin - Player will be listed in PF 'Gateway report' and within IP Payment Gateway report'
|Administrator + Participant||Participant can place a second registration, admins should enable offline payments for edge cases and Manually mark payments as paid. ONLY mark as paid if IPSI payment has been located||Under Investigation||31/1||101799|
|Registrations duplicating after the participant has ONLY placed one registration.|
The Administration portal has Multiple records being recorded.
Participants are being charged multiple times
|Administrator + Participant||Admin: Decline registrations that are not required and perform a manual refund. Check IPSI reports to confirm your club has received all payments reflecting the registration records|
Participants: Follow up with clubs for a refund if an online payment has been made
|Under Investigation||23/1||102479||Reports from clubs that participants are appearing multiple times in registration management, along with the multiple records are multiple charges being incurred by the participants.|
When selecting product > reviewing price breakdown > select 'Continue' = Results Vault
|Participant||Report this issue to FFA Support on 02 8880 7983|
FFA support will be able to assist with placing a registration
During the registration process for a participant some may experience a ResultsVault error after clicking "Select" on the price breakdown page or in some cases in other sections of the registration process. There is no set way on how to avoid this, it appears to occur randomly for some participants.
|Working With Children - Participant Portal tab is resulting in a 'No Access Code 1 - Error'||Participant|
Club Administrator can edit/review participant WWC details
If participants are trying to review/update their Working with Children (WWC) accreditation's on their participant portal, an error message will appear and not allow the participant to review the WWC section.
|Welcome and Confirmation Messages - in Sign Up Form not displaying during the self registration process||Administrator + Participant||Club administrators should use alternative communication channels to pass on important information to participants||Next Release||27/02|
|De-Reg players and ID Cards - ID cards generated still have de-registered players appearing when they have been subsequently removed off team list||Administrator||Club administrators if urgent will have to create a new team, un-allocate all players and allocate them to new team||Next Release||02/03||108804||If a player was allocated to a team within Team Management, and is then removed from said team list to be de-registered, that player will still appear in the ID cards generated for that particular team even if the de-registration has been finalised.|
|Incorrect Age in ID Cards - ID cards generated are showing incorrect age in age bracket||Administrator ||No workaround at this point||Next Release||02/03||105295, 105279||During the creation of ID cards within Team Management, some players age is incorrect even though the DOB next to it is correct. It appears to not affect all players and is randomised. |
|All Details Report - generating report is taking a longer time than expected||Administrator||No workaround at this point||Under Investigation||02/03||Admin system is taking an unusual amount of time to generate All Details Report at all organisation levels.|
|ITC - Participant Portal tab is resulting in a 'No Access Code 1 - Error'||Participant||Club administrators can provide an update on ITC status||In Development||02/03||107714||If participants are wishing to view their status of their ITC request within the Participant Portal will receive an error and not be able to review the status, this appears to be system wide.|
|Sibling Discount - registrants receiving discount that is not applicable to them||Administrator + Participant||Club administrators can deactivate sibling discount and create a coupon system for sibling registrations ||Under Investigation||02/03||108552||Participants that are having their registrations declined/cancelled due to incorrect product selection or not putting in the AKV code during MSU process, then re-registering at the same club are having a sibling discount incorrectly applied to their invoice thinking the exact same participant is actually another sibling of the same family.|
|Incorrect Roles in ID Cards - ID cards generated are giving incorrect roles for non-players||Administrator||No workaround at this point||In Development||02/03||105404||Club admins that generate ID cards for a particular team are reporting that coaches/volunteers are being represented as a player even though their role is set as volunteer/coach. |
|Active Registrants & Wait-List - active club registrants are able to register at another club if particular product is full with wait-list enabled ||Administrator + Participant ||Participant will have to de-register from Club A or Club B will have to decline their registration as you can only have one active registration||Under Investigation||02/03||107401||Participants that have been made active at a club already are able to register at another club if the club's product they are registering to is full and has the wait-list function enabled. The club with the wait-list then changes the participant's status to 'Awaiting Payment' but will not be able to make them active due to the concurrency rule.|
|Registration Process goes back to Address/School Invalid - participants are prompted to re-enter their address/school||Participant||Participants have to manually enter in their address/school without pre-fill||In Development||02/03||107997||During the registration process for a participant, after entering all details in the Participant Details stage then progressing past the Photo Upload stage participants are prompted to re-enter their address and school even though they are already entered in.|
|Squad Maintenance Code:0 - received by administrators when saving participants allocation into a team with a prior de-registration in the 2020 season||Administrator||No workaround. However in extreme desperate circumstances de-register the participant and re-register on a NEW FFA number. The system will pick this participant up as an duplicate in the future and they'll be merged.||In Development||02/03||104833 + 105572||When a club admin is attempting to allocate a participant to one of their teams within team management/squad maintenance, when allocating the player and saving the team a Code:0 is given. The error occurs for participants that have a previous de-registration for the current reg period (2020) and re-registered.|