The refund process is designed to manage situations where participants seek to reclaim their registration fees in line with relevant refund policies that make up the total of a registration fee. This process is governed by the policies of individual organisations, involving specific roles and steps to ensure proper approval and disbursement of funds.
Participants can request a refund to recover their registration fees, the amount approved for a refund is determined by the organisation's refund policy and refunds are processed back to the original payment method (card used during the registration).
How the Refund Process Works
Submitting a Refund Request
- Participant requests a refund through the PlayFootball V2.0 platform. The request is automatically logged and shared with all relevant organisations (e.g. Member Federation, Association, and Club) for review
- Participants can track their request status in real time through their member profile
Evaluation by Organisations
- Each organisation evaluates the request based on its refund policy. This may include partial or full approval, or decline with justification.
- Approved amounts are submitted to Football Australia for processing
Final Disbursement
- Once all approvals consolidated, Football Australia processes the refund back to the participant's original payment card
- Refunds are disbursed weekly once the outcome and funds have been provided by each entity
For more information regarding the refund process, please see the 2025 Registration System What's Changing Playbook