The refund process is designed to manage situations where participants seek to reclaim their registration fees. This process is governed by the policies of individual organisations, involving specific roles and steps to ensure proper approval and disbursement of funds.
Participants can request a refund to recover their registration fees. The amount approved for a refund is determined by the organisation's refund policy. Refunds are processed back to the original payment method by Football Australia.
How does the refund process work?
Submitting a refund request
- A participant requests a refund through PlayFootball. The request is automatically logged and shared with all relevant organisations (e.g. member federation, association, and club) for review.
- Participants can view the status of their refund request by following the steps found here.
Evaluation by organisations
- Each organisation evaluates the request based on its refund policy. This may include a partial or full approval, or a full decline with justification.
- Approved amounts are submitted to Football Australia for processing.
Final disbursement
- Once all approvals are consolidated, Football Australia processes the refund back to the participant's original payment method.
- Clubs are then invoiced by Football Australia for their portion owed.
For more information regarding the refund process, please see the 2025 Registration System What's Changing Playbook
How can I submit a refund request?
You may initiate a 'refund request' if your registration is still 'awaiting approval'. Please follow the instructions found here.
If your registration is already 'approved' and you wish to request a refund, you must submit a de-registration and refund request. To do so, please navigate to the relevant article here.