The refund process is designed to manage situations where participants seek to reclaim their registration fees in line with relevant refund policies that make up the total of a registration fee. This process is governed by the policies of individual organisations, involving specific roles and steps to ensure proper approval and disbursement of funds.
Participants can request a refund to recover their registration fees, the amount approved for a refund is determined by the organisation's refund policy and refunds are processed back to the original payment method (card used during the registration).
How the Refund Process Works
Submitting a Refund Request
- Participant requests a refund through the PlayFootball V2.0 platform. The request is automatically logged and shared with all relevant organisations (e.g. Member Federation, Association, and Club) for review
- Participants can track their request status in real time through their member profile
Evaluation by Organisations
- Each organisation evaluates the request based on its refund policy. This may include partial or full approval, or decline with justification.
- Approved amounts are submitted to Football Australia for processing
Final Disbursement
- Once all approvals consolidated, Football Australia processes the refund back to the participant's original payment card
- Clubs are then invoiced by Football Australia for their portion owed.
For more information regarding the refund process, please see the 2025 Registration System What's Changing Playbook