In this article, you will learn how to submit a product idea or enhancement for the Registration System.
By following the steps, you can contribute to the continuous improvement of the platform.
Please note this is for the Registration and Payments platform that is currently in beta. This form is intended for Football Australia teams, Member Federations, Associations and Clubs to provide ideas/feedback on the current beta version.
Step 1: Access the Support Page
Navigate to the Support page by visiting: https://support.playfootball.com.au/support/home. Click on 'New support ticket' or go directly to the new ticket page at: https://support.playfootball.com.au/support/tickets/new.
Step 2: Choose the Appropriate Category
From the 'Help with*' dropdown menu, select ' Product Features/Enhancements.'
Step 3: Fill in the Product Idea Submission Form
Complete the form by providing the following information:
- Product Feature Category (e.g., Registrations, Payments, or Data/Reporting)
- Launch your idea (What’s your product idea title)
- Is this a new product feature or a product enhancement idea? (Yes/No)
- Priority (Is this Critical, Important or Nice-to-have)
- What do you do now? (What is your current process/actions)
- What do you want to be able to do?
- Email address
- Group ( FA team, Member Federation, Association or Club name)
- Attachments (if any)
Step 4: Submit the Form
After filling in all the required fields, submit the form. An auto-generated email will be sent to the email address you provided to confirm your submission.
Not sure how to answer all the questions? Here is an example:
Example of a Completed Product Idea Submission Form:
Product Feature Category: Registrations, Payments & Data/Reporting
Launch your idea: "Automatic Payment Reminders for Upcoming Registration Deadlines"
Is this a new product feature or a product enhancement idea? Enhancement idea
Description: With the current system, many users forget to renew their registration, leading to a delay in payment and an administrative burden on the club. To address this issue, I suggest adding automatic payment reminders for upcoming registration deadlines. Users would receive a notification email a week before the registration deadline, reminding them to renew their registration and make payment.
What do you do now? Currently, users need to actively monitor the registration deadline and remember to make payments before the deadline. This can lead to missed deadlines and penalties.
What do you want to be able to do? With automatic payment reminders, users will receive timely notifications about their upcoming registration deadline and avoid missing the deadline and paying penalties.
Group: Football Victoria
Email address: email@example.com
By following these steps, you can successfully submit your product idea or enhancement to the team. Your contribution will help improve the platform for all users.