Support

Registration Management 23

• 2024 Beta Release - How to Pay for a Subsidised Registration as an Admin
• Admin - Error message ' Registration approval failed for 1 player(s) due to:
• Admin - International Transfer Certificate (ITC) Amateur Adults
• Admin - How To Approve Offline Registrations
• Admin - Lapsed status/Lapsed records

See all 23 articles

Season Set Up 21

• Admin - How to migrate products/teams/reg types over to new season
• Admin- Quick Guide Season Set up
• Admin - How to create/edit a registration signup form
• Admin - Allocating Participants to a team
• Admin - What is a Registration Product

See all 21 articles

Forms 1

• Admin - Registration Forms & Regulations

Club Administration Access 2

• Admin - Adding a NEW administrator to a club
• Admin - Registration visibility - Clubs cannot review previous seasons registration details

Reporting 15

• Admin - Contents of Reports
• Resources: Privacy and Personal Information
• Admin - Organisation enterprise reports matrix
• Admin - Registration Transaction Report
• Admin - All Details Report

See all 15 articles

Teams 3

• Admin- Creating Teams For Your Club
• Admin - Making Teams Official
• Admin- How To Generate ID Cards

Season Management 6

• Admin - How To Initiate A De-Registration
• Participant / Admin- Cancelling An Inactive (UNPAID) Registration - Club & Player
• Participant / Admin - Declining an Inactive (PAID) registration - club & Player
• Admin- Players Missing From Sports TG
• Admin- Why Am I Receiving An Error Message When Building A Club Product?

See all 6 articles

Payments 8

• Admin- How To Setup Online Payments For Registrations
• Admin- How To Update My Organisation's (Club/Association/Member Federation) BANK ACCOUNT Details
• Admin - How To Get IP Payment Access
• Admin- Who Should Have IPSI Access?
• Admin- How Can My Club Start Accepting Online Payments - How To Onboard

See all 8 articles

FAQ 4

• Admin- OFFLINE - Credit Card Payment Method
• Admin - Club Is Not Appearing When Registering
• Admin- General Discounts Being Applied To A Registration Product
• Admin - Registration payment changes for 2021

General 3

• Admin - Allowed attachments when emailing
• Admin - How to add a photo to a participants account as an administrator
• Professionals - Reacquisition of Amateur Status