Support

Registration Management 20

• How to update a registrant status from Awaiting Payment to Paid => Approved Required(for manual payments)
• Registration Management status's
• Insurance claims - GowGates
• Selected product is unavailable error on product select
• How to determine product selected by an individual registrant

See all 20 articles

Season Set Up 20

• How to perform a season rollover - How to mirgate products/teams/reg types over to new season
• Quick Guide Season Set up
• How to create/edit a registration signup form
• Allocating registrants to a team
• What is a Registration Product

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Club Administration Access 2

• Add/Edit User Administration Access
• Registration visibility - Clubs cannot review previous seasons registration details

Reporting 13

• Club - Organisation enterprise reports matrix
• Registration Transaction Report
• All Details Report
• Admin User List - Report
• Report Glossary

See all 13 articles

Teams 3

• Creating teams for your club
• Making Teams Official
• How to generate ID cards

Season Management 5

• How to initiate a de-registration - Club
• Cancelling an Inactive (UNPAID) registration - club & Player
• Declining an Inactive (PAID) registration - club & Player
• Players missing from Sports TG
• Why am i receiving an error message when building a CLUB product?

Payments 7

• Club: How to setup online payments for registrations
• How to update my organisation's (club/association/member federation) BANK ACCOUNT details
• How do i get IP Payment access?
• Who should have IPSI access?
• How can my club start accepting online payments - How to onboard

See all 7 articles

FAQ 1

• OFFLINE - credit card payment method

General 3

• Emailing people an attachment via PlayFootball
• How to add a photo to a participants account as an administrator
• Professionals - Reacquisition of Amateur Status