1. New ID Cards for ALL Participants:
Q: Are ID cards mandatory for all participants?
A: Yes, in some Member Federations ID cards are mandatory and serve as the match day pass, verifying participant (both playing and non-playing members) eligibility on the day of a match.
2.Registration Fee:
Q: What are Regulation Fees?
A: Regulation Fees refer to the amounts owed to regulatory bodies, such as Football Australia (FA), Member Federations (MF) and Associations. These fees are part of the overall registration cost and are automatically collected and disbursed during the registration process. This ensures that the regulatory fees are consistently paid at the point of registration, regardless of the payment method chosen.
3. Payments & Disbursement Model:
Q: What happens if a participant does not have a Visa or MasterCard?
A: For participants without Visa or MasterCard, club administrators can:
- Enable subsidised payment option for a registration product: This allows participants to select a subsidised payment method, such as a direct debit or bank transfer, to cover the registration fee.
- Club Administrators can offer individual subsidies: While club administrators cannot directly register on behalf of participants, they can offer individual subsidies by selecting the "pay on behalf" option for registrations that are in draft and awaiting payment. This allows the administrator to cover the registration fee without requiring the participant to use a Visa or MasterCard.
Q: How will the new disbursement model work?
A: The new disbursement model automates the collection of regulatory fees at the point of registration and ensures direct disbursement to relevant organisations. This process aims to reduce manual errors, eliminate delayed revenue collection, and streamline financial management across all levels of the organisation.
4.Refunds:
Q: What is the process for handling refunds?
A: Currently, the PlayFootball system allows participants or administrators to initiate and approve/decline refund requests. The actual processing of refunds is managed manually and offline as we are finalising an automated refund feature.
5. General System Improvements:
Q: The document mentions terms like ‘better user experience’ and ‘simplified interface.’ What do these mean in practical terms?
A: These terms reflect the system’s design focus on ease of use. For example, the new interface is cleaner, with simplified forms and intuitive navigation. These improvements are meant to make the registration and payment processes smoother and more accessible, even for users with limited technical experience.