If you are receiving the below error message,

“We could not find a coach or referee registration connected to your Football Account. Please click the sign up link below to register in PlayFootball.” 

or) initiating a password reset sequence and finding no email being sent through, it is because you do not have an active account on the etrainu Learning Centre.

In summary, you will need an active coaching or referee registration on PlayFootball to be onboarded onto the Learning Centre by completing the steps below.

[If you believe to have an active coach or referee registration on PlayFootball and are still experiencing the issues above, please get in contact with the Learning Centre support team. Their contact details are listed at bottom of this support article.]

How To Create a Learning Centre Account

1. Navigate to the PlayFootball site HERE

2. Click on Coaches, Referees & Volunteer

2. Type 'Learner'

3. Select the 'Learner' option in your state

4. Sign into PlayFootball, or 'Don't have an account yet?' to create a new PlayFootball account

6. Select 'Details' for the relevant registration product (e.g Learner Coach or Learner Referee)

7. Select 'Register'

8. Continue with all registration steps. 

Note. On Step 3, 'Contact Details' enter the participant's email (not the guardian's). This will be their Football Australia Learning Centre login

Please note, a valid WWCC or WWCC exemption is required for these registrations. If this is not included, it may not be approved. 

9. Once your registration has been submitted successfully, you should receive the below message and select 'Finish Registration'

PLEASE NOTE: You will not be able to access the Learning Centre until your coaching or refereeing registration is approved. Please contact your Member Federation for this. 

If any further issues arise, please contact the Learning Centre support team via:

Phone: 02 8880 7983 

Email: learningcentre@footballaustralia.com.au