Contact Support

Contact Support

Participants

Participants - When do registrations open?
To find out a specific date on when your clubs registrations open please contact your club directly. 
Wed, 16 Nov, 2022 at 1:53 PM
FAQ - Participants - Eligibility Breach Error Message
Outside the permitted age group: This means your age is outside the age range of the product you are trying to register for. You need to contact ...
Tue, 4 Nov, 2025 at 11:22 AM
FAQ - Participant - Payment Options Explained
1. Payment Options
Tue, 4 Nov, 2025 at 1:40 PM
Participant - How to View my Registrations
1. Sign in to your PlayFootball account 2. Click on My Registrations 3. You can now view registrations for all linked participants/ family memb...
Tue, 4 Nov, 2025 at 1:59 PM
2026 Privacy Policy
To view Football Australia’s privacy policy click here: https://www.footballaustralia.com.au/privacy
Tue, 4 Nov, 2025 at 2:00 PM
Active Kids Voucher - Provider is Inactive
If you are receiving the Provider is Inactive error message when redeeming an AKV voucher it relates to the provider (club) needing to update details on Ser...
Tue, 4 Nov, 2025 at 3:36 PM
Participant - Why hasn't my Learner Registration been Approved
There can be multiple reasons why a learner registration has not been approved.  Incomplete registration -  If your registration status is "in draf...
Thu, 30 Oct, 2025 at 11:34 AM
Participant - Scheduled Payment FAQ
The Scheduled payment option requires full payment of the Football Australia, Member Federations and Association fees,  however, only 1/4 of the club fee is...
Thu, 30 Oct, 2025 at 12:10 PM
Football Australia Refund Policy
Please view Football Australia’s 2026 Refund Policy in the PDF attached below
Fri, 31 Oct, 2025 at 12:30 PM
Participant - Can I transfer my registration to another PlayFootball account?
Unfortunately, registrations cannot be moved between PlayFootball accounts. Once a registration has been completed under one account, it is permanently lin...
Fri, 31 Oct, 2025 at 2:59 PM