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Refund FAQ

Refund FAQ - New Refund Delay Process
  Current Process Enhanced Process If an organisation’s final disbursement amount for the period is negative, no disbursement is made for ...
Wed, 11 Feb, 2026 at 9:17 AM
Refund FAQ - Refund Delay New Status'
Disbursed – Registration fee amount collected by Football Australia on behalf of the relevant organisation that has been paid to that organisation on the Se...
Wed, 11 Feb, 2026 at 9:13 AM
Refund FAQ - Will I receive the service fee when refunded?
The participant will not receive the service fee as part of their refund. As the platform has been utilised, charges to 3rd party providers as part of the r...
Wed, 5 Nov, 2025 at 10:23 AM
Refund FAQ - Why was I refunded less than I paid?
Each portion of your registration payment is at the discretion of the relevant organisation and their refund policy. Please contact the specific organisatio...
Wed, 5 Nov, 2025 at 10:30 AM
Refund FAQ - Can I still be refunded if my card has been cancelled?
Yes, we can still refund you and the amount will arrive in the bank account linked to the cancelled credit card.
Wed, 5 Nov, 2025 at 10:31 AM
Refund FAQ - Can I still be refunded even if my card and my account has been cancelled/closed?
Yes, we can still refund you via bank transfer. Please contact the refunds team - refunds@playfootball.com.au and advise your best bank account number and ...
Wed, 5 Nov, 2025 at 10:33 AM
Refund FAQ - How long will it take to receive my refund?
Once all organisations have actioned their refund approval tickets please allow up to 7 business day for the approved refund amount to be returned to the ca...
Wed, 5 Nov, 2025 at 10:58 AM