Contact Support

Contact Support

Registration Management

Registration Management status's
  Registration placed ONLINE PAYMENT made (PENDING – APPROVAL REQUIRED) Registration placed NO PAYMENT made (PENDING– AWAITING PAYMENT) Registration ha...
Wed, 7 Jul, 2021 at 3:52 PM
How to update a registrant status from Awaiting Payment to Paid => Approved Required(for manual payments)
Quick Summary Please follow the below steps to update a registrants status from Awaiting Payment > Approval Required (payment made offline) Key N...
Wed, 7 Jul, 2021 at 3:44 PM
Insurance claims - GowGates
Looking for assistance with your insurance claim?   You can email your enquiries to SportsClaims@gowgates.com.au or call 02 8267 9999 and ask for the “foo...
Wed, 7 Jul, 2021 at 3:42 PM
Selected product is unavailable error on product select
Quick Summary If your club members receive an error message "Selected product is unavailable" when selecting a product at your club. Key Note...
Wed, 7 Jul, 2021 at 3:40 PM
How to determine product selected by an individual registrant
Quick Summary In order to view which product a registrant has selected when submitting a registration request to your org. Steps To Completion 1...
Wed, 7 Jul, 2021 at 3:36 PM
How to configure the contact name registration emails come from
If you wish to change the email address that is attached to the confirmation emails sent to registrants, then please follow these steps. First, log into yo...
Fri, 28 May, 2021 at 1:56 PM
What to do if a de-registration has been submitted, but no longer needed (club)
If a de-registration request has been submitted by your club or a registered participant at your club has initiated it, however, that de-registration is no ...
Wed, 26 May, 2021 at 1:15 PM
How to log into Football Australia Education - QMS as an admin
To log into the Football Australia Education - QMS system, please click on the link below. You will need your FFA number and password that has been setu...
Wed, 5 May, 2021 at 11:36 AM
De-registrations - Club
If you are a club administrator wishing to track de-registrations and accept de-registrations that have been submitted by your club members, then please fol...
Tue, 4 May, 2021 at 1:31 PM
Our registrants are receving this error "Selected product is unavailable"
If your club members are trying to register and receive the below error, then please contact your association as they will need to update their age range fe...
Wed, 6 Jan, 2021 at 2:09 PM