Support

We are working on isolating and fixing every issue that we're aware of. Some issues might not be listed here. We characterise Known Issues as follows: ...

Quick summary This support article will provide guidance to participants and administrators on how they can keep up to date with any platform outages or up...

Bug fix for the ITC flow - There are no more errors when submitting and approving an ITC by FA - An email will also be automatically sent when an ITC is su...

Three bug fixes + changes for vouchers - Number of uses for single use vouchers should now be updated * - Fixed bugs around editing vouchers ** - The value...

The version number of the system is now visible in the bottom left hand corner of the admin screen For a registration with multiple transactions (e.g. ...

New sign in page design - This has been done to easily differentiate between signing in as an admin and as a participant - Labels clearly state which page ...

The bug where a registration on behalf of an existing family member cannot be submitted if there are additional questions set at all levels has been fixed ...

The Search and filter feature of the ledger is now fully functional Improved ledger performance - 10 rows per page - A maximum of 12000 transactions per...

Improved ledger performance - A maximum of 100,000 transactions per CSV The ability for FA to assign a Role to a Registration Type and for it to be inhe...

1. Role type has been added a coloumn in the All Details Report (Standard Report)  2. Product Copy URL feature now redirects the users to the relevant p...